Frequently Asked Questions

What is the difference between Web Uploads and PC Backups?
Web Uploads allows you to upload files directly to your Vault from any Internet-connected PC. Simply browse to your Vault and start uploading your personal media.

PC Backups allows you to backup files automatically from your PC. By installing a simple PC application, you can select files and folders that you want to backup and anytime those files or folders change, your files will automatically be updated in your Vault.

Can I use any computer to upload files from?

Yes, as long as you use the web interface you can connect to the Digital Vault from anywhere as long as the computer you are using has access to the internet. Perfect for those occasions where you need to secure files like digital images or important documents while away from home. You can even use an internet cafe to upload your files to Telio Worlds Digital Vault!

How do I create albums, libraries, playlists, or folders that contain files that I have backed up?
First, create your album, library, playlist, or folder and then click the "Add Photos" (or videos, songs, documents, depending on which media collection you are creating). Follow the steps to select media from your PC Backups.

How do I create albums, libraries, playlists, or folders that contain files that are in my Web Uploads?
First, create your album, library, playlist, or folder and then click the "Add Photos" (or videos, songs, documents, depending on which media collection you are creating). Follow the steps to select media from your Web Uploads.

How do I share my albums, libraries, playlists, or folders?
Select one or more of your albums, libraries, playlists, or folders and click the "Invite" button. Follow the simple steps to select the contacts you wish to send the invitation to and provide a personalized message to send them. The recipients of the invitation will receive an e-Mail with a link to your media collection. They can then click on the link in the e-Mail and view your personal media.

How do I change the cover art of an album or library?
Select a photo or video from your album/library. Then simply click the "Change Cover Art" button and the cover art of your album/library will be updated to use the picture/video you are viewing.

I forgot my password, how can I get a new one?
Contact Telio World customer care at support@telioworld.com and they will initiate the process of resending it. Notice that this may take some time to process due to strict security.

I sent an invitation to my friend to view my stuff but they didn't receive the e-Mail, why?
Some e-Mail applications will detect e-Mails as "spam". Depending on the configuration of your e-Mail client, this message may have been detected as "spam". Please check your e-Mail Spam folder and see if the message ended up there.

What is the download and installed size of the client?

The PC Client setup file that the user downloads is approximately 4MB in size. The PC Client requires approximately 16.7 MB of disk space when installed.

If I am backing up two folders and I then move a file from folder A to folder B, does the backed up file in folder A get deleted from the backup set?
If you physically move the file on disk, the PC Client doesn't detect that it is the same file. The net result is that one file is missing from Folder A (which can still be restored) and a new file is in Folder B (which will be backed up since that folder is being monitored for changes). The next step, if you no longer require the file in Folder A to be preserved in the Digital Vault, is to go into the Delete Files section of the PC Client and delete the file from Folder A that they no longer require to be backed up.

My computer died! How do I restore it?
Your first step is to get your computer reinstalled with all of the basic software which is required to get you back on-line, e.g. operating system, any networking software, etc. Once you are connected to the Internet, you can login to the Telio World Digital Media Suite website and download the Digital Vault PC Client and reinstall it. When you're installing, you'll have the option of associating your computer with your previously backed up computer. Once installed, you can then restore any backed up data to your PC.

How do I restore individual files to my PC?
Similar to the previous question, you can use the "Restore Data" wizard in the Telio Vault PC Client to select the individual files or folders that you would like to restore.

What does it mean when I restore files and some files are shown as being "skipped"?
If your Digital Vault PC Client settings are such that you are not automatically overwriting local files, any files that are attempted to be restored and already exist on your PC will be "skipped".

I changed my password and now my Backup Manager doesn't work. What do I do?
If you change your password through the Telio Digital Media Suite website, your Digital Vault PC Client will be out of sync. The next time the Vault PC Client tries to connect to the Digital Vault (for any operation, e.g. backup, restore, delete, etc.) the Vault PC Client will inform the user that their username and/or password is incorrect. You will the have the opportunity to update your password with your new one.

The drag-and-drop uploader isn't showing up but I have Java installed. What's the problem?
Your version of Java may be incorrect. The easiest thing to do is to visit the Java Download Site at Sun Microsystems, Inc. and install the latest Java Runtime Environment (JRE). Ensure you choose to install the Java plug-in for your browser.

The date of my file is not the same as it is on my PC, why?
The date that is shown in the Web Uploads is the date that you uploaded the file to your Telio World Digital Media Suite. This date is used so that you can easily find a file based on the date that you uploaded it to your Telio World Digital Media Suite.

The photo thumbnail doesn't look like my photo, why?
The Telio World Digital Media Suite automatically generates thumbnails for your photos and uses a portion of the image from its center. Since most photos are taken with the subject in the middle of the picture, this portion is used so that the thumbnail is small, but also contains enough of the photos subject so that you'll know which picture it is.

How do I do a slideshow?
While viewing your photo albums, you can select one or more albums and click the "Slideshow" button. A separate browser window will pop-up to display your slideshow. You can also select a subset of photos from a single photo album to display a slideshow.

How do I import my Outlook contacts?
You first must export your contacts from Outlook or Outlook Express into a comma-separated value format (CSV). This is a standard format that you can choose to export your contacts as. Once you have this file you can use that to import into your Telio Digital Media Suite contacts. For more information, go to "Contacts" in the Telio Digital Media Suite and click on the "Import Contacts" button.

What do I do if the FAQ doesn't answer my question?
If these FAQ's do not answer your question, please send us an email to:

support@telioworld.com.